This privacy notice details how we use information collected by our website: www.guidetomalaga.com
This site is managed in accordance with the relevant data protection legislation in Spain.
Effective date: 20 January 2020
Data controller information
The data controller is Joanna Styles of Calle Pilar Lorengar 10, 29004 Malaga.
If you have any questions or need further information, you may contact our privacy officer on joanna [at] guidetomalaga.com
This privacy notice explains what personal data (PD) and non-personal data (NPD) we may collect from you, how we collect it, how we protect it, how we may share it, how you can access and change it, and how you can limit our sharing of it. Our privacy notice also explains certain legal rights that you have regarding your personal data.
Personal data (PD) is information about an identified or identifiable natural person who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location , an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Non-personal data (NPD) is information that is in no way personally identifiable.
We and our refer to Guide to Malaga.
Website refers to guidetomalaga.com
You and your refers to you, the user/browser of the website.
Your rights as a user of Guide to Malaga
When you use our website and provide PD to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws. Depending on the legal basis for processing your PD, you may have some or all of the following rights:
The right to be informed. You have the right to be informed about the PD we collect from you and what we do with it.
The right of access.You have the right to confirmation that your PD is being processed and you may access it.
The right to rectification.You have the right to have your PD corrected if it is inaccurate or incomplete.
The right to erasure (right to be forgotten). You have the right to request the removal or deletion of your PD if there is no compelling reason for us to continue processing it.
The right to restrict processing. You have a right to ‘block’ or restrict the processing of your PD. Once your PD is restricted, we may store your data, but not to process it further.
The right to data portability. You have the right to request and get your personal data that you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request. To request your personal data, please contact us using the information at the top of this privacy notice.
The right to file a complaint. You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with GDPR.
Information we collect
In general terms, you control the amount and type of information that you provide to us when using our website. Our legal basis for collecting and processing your personal data (PD) on Signup Forms (e.g. for the Newsletter and/or Media Pack) is based on consent.
You do not have to give us your PD to access and use most of the website. However, if you do not give us enough PD, you may not be able to access and use all our products and services.
We collect the following PD:
Your web browser or mobile device auomatically gives us information including the name of the website you visited before Guide to Malaga. It also gives us the IP address of your computer/the proxy server you use to access the internet, your internet service provider’s name, your web browser type, the type of mobile device, your computer operating system and data about your browsing activity when using our website. We use this information to analyse trends and therefore improve our website and user experience.
When you enter our website and agree to accept cookies, some of these cookies may contain your PD.
When signing up for the Newsletter
We collect your email address only.
When signing up for the Media Pack
We collect your email address, name and telephone number.
Buying products and services
If you buy products (e.g. downloadable guides) from us, your first and last name, email address, physical address (for billing purposes only), credit card or other payment information and other information listed are collected for payment and communication purposes. Guide to Malaga can only access your first and last name and email address. The payment information (e.g. credit card details and physical address) is collected by the secure payment system (PayPal and Stripe) in operation on our website. Guide to Malaga has no access to credit are or other payment information or your physical address.
Use of your credit card or other payment methods
How your information is used
We use the information we receive from you to:
- Offer you information about Guide to Malaga (e.g. through our Media Pack) and Malaga (e.g. through our Newsletter).
- Provide our products and services you have requested or purchased from us.
- Personalise and customise our content.
- Make improvements to our website and improve the user experience.
- Contact you with updates to our website.
- Resolve problems and disputes.
- Contact you with marketing and advertising that we believe may be of interest to you.
We never transfer your personal data to or share the information with a third party.
You may unsubscribe at any time via the Unsubscribe option on the newsletter or by sending an email to joanna [at] guidetomalaga.com with the subject line: Unsubscribe.
We collect email address using MailerLite, a secure email-campaign service. Their terms and conditions state that “We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. We reserve the right to monitor your lists, content and response data from time to time to make sure they comply with our TOS, we will never share, sell or rent your customer data to anyone for any reason.
Our data storage centre is in Lithuania (European Union) and has information storage security certificate (ISO 27001) as well as a certificate of IT service management (ISO 20000) so you can rest assured that your Subscribers data is safe with us. We created our Data Processing Agreement to cover the GDPR requirements as they relate to email marketing.”
More information about MailerLite can be found here.
When we want to share information with you, we use the email address you provided when you registered. You can opt out of receiving emails from Guide to Malaga at any time via the ‘Unsubscribe’ button at the foot of emails sent out through MailerLite or by sending us an email to joanna [at] guidetomalaga.com with the subject line: Unsubscribe.
Sharing information with Facebook and Google for marketing purposes
We may share your PD (but not your email address) with third parties for similar audience marketing purposes, also known as lookalike audience marketing. The third parties we share your PD with for this type of marketing include Facebook and/or Google. This helps us find new audiences (users and customers) based on similar interests to yours. We only share your PD with Facebook and Google for this type of marketing. By using our website and agreeing to our privacy notice, you are giving your consent for your PD to be used for the marketing purposes described in this section.
Legally required releases of information
We may be legally required to disclose your PD if it is:
- required by subpoena, law, or other legal processes;
- necessary to assist law enforcement officials or government enforcement agencies;
- necessary to investigate violations of or otherwise enforce our Legal Terms;
- necessary to protect us from legal action or claims from third parties, including you and/or other users or members;
- necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees, and affiliates.
Disclosure to successors
If Guide to Malaga is sold or merges in whole or in part with another business that would become responsible for providing the website to you, we retain the right to transfer your PD to the new business. The new business would retain the right to use your PD according to the terms of this privacy notice as well as to any changes to this privacy notice as instituted by the new business.
We also retain the right to transfer your PD if our company files for bankruptcy and some or all of our assets are sold to another individual or business.
External/Third Party Links
There are different types of cookies:
Strictly necessary cookies
They collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management and other website measurements.
They allow the website to remember user’s choices – such as their language, username, and other personal choices – while using the website. They can also be used to deliver services, such as letting a user read a blog post, listen to the audio, or watch videos on the website. Functional cookies also include media cookies that can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.
Advertising or targeting cookies
These cookies are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less targeted and more irrelevant advertising if you disable these cookies.
- Identifying the areas of our website that you have visited.
- Personalising the content you see on Guide to Malaga.
- Our website analytics (see Google Analytics below)
- Remarketing our products or services to you.
- Remembering your preferences, settings, and login details.
- Targeted advertising and serving ads relevant to your interest.s
- Affiliate marketing.
- Allowing you to share content with social networks.
To learn how to disable, delete or modify cookie behaviour in some of the more popular internet browsers, click on one of the links below:
Guide to Malaga uses the remarketing advertising service offers by Google so you may see ads by Google on Guide our website. These ads may include products you have previously looked at on other websites. This happens because Google has read a cookie already in your browser or that it has placed when you visit our website or others using remarketing.
Keeping and destroying your PD
We keep the information that we collect from you (including your PD) only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy or delete it.
Updating your PD
You can update your PD at any time using services on our website or by contacting us at joanna [at] guidetomalaga.com. Note, however, that we may keep your PD if necessary to enforce our agreements and/or comply with legal obligations.
Links to third party websites
Protecting children’s privacy
Transferring personal data outside the EU
The PD we collect from you may be stored, processed, and transferred between any of the countries in which we operate. The European Union has not found the United States to have an adequate level of protection of PD under Article 45 of the GDPR. Our company relies on derogations for specific situations as defined in Article 49 of the GDPR. For European Union customers and users, with your consent, your PD may be transferred outside the European Union to the United States. We will use your PD to provide the goods, services, and/or information you request from us to perform a contract with you or to satisfy a legitimate interest of our company in a manner that does not outweigh your freedoms and rights. Wherever we transfer, process or store your PD, we will take reasonable steps to protect it. We will use the information we collect from you in accordance with our privacy notice. By using our website, services, or products, you agree to the transfers of your PD described in this section.
We reserve the right to change this privacy notice at any time. All changes will be posted on our website so that our users and customers are always aware of what information we collect, use, and disclose. If at any time we decide to disclose or use your PD in a method different from that specified at the time it was collected, we will provide advance notice by email (sent to the email address on file in your account). Your continued use of our website, services, and products after any change to this privacy notice constitutes your acceptance of such change.
USERS WHO DO NOT AGREE WITH THIS POLICY MUST NOT INTRODUCE ANY DATA BY MEANS OF THIS WEBSITE OR ACCESS THE CONTENT OF THIS WEBSITE.